How can we help?

Click "Open a support ticket" anywhere on this page. Describe what happened, attach a screenshot if it helps, and we’ll reply to the email address on your account.

Most tickets get a reply within 48 hours on working days. Urgent account or billing issues are prioritised. If you haven’t heard back within 48 working hours, reply to our last email or send a new ticket and we’ll chase it.

Open any casting call from the directory and press Apply. You’ll submit with the profile you’ve already built — there’s nothing else to fill in unless the caster asks for specific extras. Free tier allows 3 applications per month; Pro and Premium are unlimited.

Go to Dashboard → Settings → Billing. You can switch tiers, change between monthly and annual, or cancel at any time. Cancelling stops the next renewal — you keep access until the end of the period you’ve already paid for.

Easiest is to open a ticket from this page. You can also email us directly at support@castingcalls.uk. Both reach the same inbox.

On the Sign in screen, tap "Forgot password" and enter the email on your account. We’ll send a reset link that’s valid for 60 minutes.

A couple of common reasons: your profile is still in draft (check the visibility toggle in Profile → Edit), you’re on the Free tier and a Pro/Premium filter is applied, or your account is pending admin approval (casting professionals and agents go through a short verification step).

Use "Report an issue" from your profile dropdown, or open a support ticket and include the device, browser, and a short description of what you were doing. A screenshot or the URL really speeds things up.

Yes. You can carry any combination of Talent, Casting Professional, Agent and Industry Service on one account. Each role has its own dashboard view and its own subscription — so you can be a Pro on one and Free on another.

Dashboard → Settings → Notifications. You control in-app bell, email digests, direct message alerts and casting-call matches independently.

Tap the heart icon on any casting card to save it, then open "Saved" from the main menu. You can also save talent, agents, services and companies the same way.

Dashboard → Profile → Edit. Everything is editable except your primary email (which is used to log in) — for that, email support and we’ll handle it manually.