How can we help?
Complete role-by-role guides, searchable help articles and direct support for every part of Casting Calls UK.
Everything you need, role by role
Choose your role for a complete walkthrough of profiles, castings, applications, messages, planner, notifications, multiple roles, safety and account management.
Talent User Guide
Build your profile, find castings, apply, audition and manage your career tools.
- 1Open Dashboard → Edit Profile.
- 2Add your headshot, name, location, playing age, height, accents, languages and genuine skills.
- 3Add training, credits, representation and a concise professional biography.
- 4Upload showreels and supporting media, then check the profile preview.
- 5Set visibility to Public when you are ready for the directory and submit for approval if prompted.
- 1Open Casting Calls from the main menu.
- 2Use the available filters to narrow results by role, location, pay, dates and other criteria.
- 3Open the full listing and read every requirement before applying.
- 4Use the heart icon to save a casting and revisit it from Saved.
- 1Select Apply on a suitable casting.
- 2Choose the correct Talent profile when your account has more than one role.
- 3Write a short, relevant application note and attach anything specifically requested.
- 4Submit once and track the application from Dashboard → Applications.
- 5Watch Messages and Notifications for status changes, invitations and questions.
- 1Add audition dates, callbacks and tasks to Planner.
- 2Choose in-app or email reminders where available.
- 3Open Audition Rooms from an invitation or My Sessions.
- 4Allow camera and microphone access before a video session.
- 5Use the script or PDF viewer when material has been shared with the session.
- 1Never send money or sensitive documents to an unverified contact without checking the opportunity.
- 2Report suspicious castings, messages or users from the relevant menu.
- 3Manage privacy, notifications, password, membership and billing from Account Settings.
- 4Users under 18 must have the account created, managed and verified by a parent or legal guardian.
Browse help topics
Open a topic for focused, step-by-step help.
Getting Started
Create your account, set up your profile and learn how the platform works.
View articlesAccount & Billing
Memberships, renewals, receipts and cancellations.
View articlesCasting Calls
Browse, post, edit, close and repost casting calls.
View articlesTalent Profiles
Profile visibility, verification, showreels and headshots.
View articlesApplications & Saved Castings
How applications work, saved lists and tracking responses.
View articlesMessaging & Notifications
DMs, group chats and notification controls.
View articlesAgents & Agencies
Rosters, submissions and agency tools.
View articlesTechnical Issues
Login trouble, browser issues, uploads and bug reports.
View articlesSupport & Tickets
How tickets work, what to include, and reply times.
View articlesPopular articles
The questions members most often need answered.
How to complete your profile properly
A complete profile is discovered faster and taken more seriously. Here’s the minimum for a strong first impression.
How to upgrade, downgrade, or cancel your membership
You can change tiers or cancel at any time from Billing. Changes take effect at the next billing cycle so you always keep the time you’ve paid for.
How casting professionals post and manage casting calls
Casting Professionals (and approved Agents on behalf of productions) can post listings, review applicants, and close listings once cast.
How to apply for a casting call
Applying uses the profile you’ve already built. You can add a short cover note per application but there’s nothing else to fill in unless the caster asks for specific extras.
How to open a support ticket
Tickets are the fastest way to reach us — they land directly in our support queue.
How to manage notifications and email preferences
Fine-tune what you hear from the platform so the important stuff reaches you and the rest stays quiet.
Frequently asked questions
Choose the role that matches the work you are doing. You can add another role from your account controls and use the role switcher in the profile menu. Your dashboard and navigation update to match the active role.
Yes. Talent, Casting Professional, Production Company, Agent, Crew and Industry Service roles can be managed from one account. Keep each profile accurate and switch to the correct role before applying, posting or editing role-specific details.
Open a suitable casting, read the full brief, select Apply, add a relevant note and submit using your Talent role. Track the result from Dashboard → Applications and watch Messages and Notifications.
Switch to an eligible casting or production role, open Post Casting Call, complete the project and role details, preview and publish. Manage the listing and applicants from Dashboard → My Casting Calls.
Switch to the role you want to edit and open Dashboard → Edit Profile. Talent headshots use a square crop. Company and professional logos can use Fit so the complete logo remains visible.
Messages handles private conversations and attachments. Network stores professional connections. Planner keeps tasks, auditions, meetings and reminders together. All are available from the main dashboard navigation where permitted.
The account must be created, managed and verified by a parent or legal guardian. The guardian is responsible for account details, communications, verification and safeguarding decisions.
Select Open a support ticket, explain what happened, include the page and device, and attach a screenshot where useful. You can follow replies from My Tickets.
Still need a hand?
Open a support ticket with the page, device, browser and a screenshot where possible. You can follow the conversation from My Tickets.
Support that knows the platform
Account, profile, casting, message, billing and technical issues are all handled through the same support system.