Privacy Policy
Last updated: July 2, 2026
This Privacy Policy explains how CASTING CALLS UK LTD collects, uses, stores, shares and protects personal data across castingcalls.uk and appcastingcalls.uk.
Document URL
appcastingcalls.uk/privacy-policy
Data controller
CASTING CALLS UK LTD
Support
support@castingcalls.uk
Official Casting Calls UK legal document
1. Introduction and Who We Are
Welcome to Casting Calls UK. We respect your privacy and are completely committed to protecting your personal data. This Privacy Policy outlines how CASTING CALLS UK LTD ("we", "us", "our", or "CCUK") collects, handles, stores, and processes your personal data when you visit our informational site (castingcalls.uk), register an account within our web application platform (appcastingcalls.uk) (collectively, the "Platform"), or interact with our services.
1.1 Data Controller Details
CASTING CALLS UK LTD is the Data Controller responsible for your personal data. We are formally registered with the UK Information Commissioner’s Office (ICO).
Data Controller Details
Corporate Entity
CASTING CALLS UK LTD
Company No.
15807876
Registered Office
Bartle House, 9 Oxford Court, Manchester, M2 3WQ
Contact
support@castingcalls.uk
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We group the personal data we collect into distinct, role-specific categories based on how you interact with the Platform.
2.1 General Account Data (All User Roles)
Identity Data: First name, last name, username, date of birth, and profile photos.
Contact Data: Email address, billing address, telephone number, and business details.
Financial Data: Bank card details and billing history, processed securely via our third-party checkout partner, Stripe. CCUK never stores raw card details on its servers.
Technical Data: IP address, browser type, operating system, and login session tokens.
2.2 Role-Specific Data Matrices
Talent Profiles: Physical characteristics, such as height, hair colour, eye colour, playing age, vocal characteristics, union affiliations such as Equity, links to external industry CVs such as Spotlight, headshot portfolios, uploaded media including showreels and voice clips, and complete professional credits.
Casting Professionals & Production Companies: Corporate affiliations, verified tracking information, project breakdowns, brief logs, and casting call specifications.
Agents & Agencies: Agency branding materials, corporate operational details, and sub-profile links for multi-client roster management.
Crew Profiles: Professional department specialties, kit lists, links to past production databases, and professional portfolios.
Industry Services: Business categories, geographic servicing limitations, and commercial promotional collateral.
3. Special Category Data and Safeguarding of Minors
3.1 Age Restrictions and Mandatory Verification Holding State
The Platform accommodates profiles for performers under the age of 18 ("Child Accounts") only under strict safeguarding parameters.
Child Accounts cannot be registered or operated independently by a minor. They must be created, managed, and legally maintained exclusively by a parent or legally appointed guardian who assumes full responsibility for the account.
The Verification Hold: Upon registration, a Child Account does not get approved and will not be visible within our public talent directory, search index, or to external industry professionals until CCUK administration has manually completed our formal verification checks, which may include proof of identity and legal guardianship status. Data collected during this onboarding phase is kept hidden in a secure, non-indexed state.
3.2 Special Category Data
Certain profile metrics required by the creative industries, such as racial ethnicity, physical playing age, health/disability parameters for accessible sets, or union affiliations, are legally classified as "Special Category Data" under UK GDPR. By voluntarily inputting these metrics into a Talent profile to enhance casting search matches, you grant CCUK explicit consent to store and display this data to verified Casting Professionals.
4. How We Use Your Personal Data (Legal Bases)
We process your personal data under the strict compliance requirements of the UK GDPR. Most commonly, we rely on the following legal bases:
Purpose / Activity
To register your profile and manage your chosen role type.
Type of Data
Identity, Contact
Lawful Basis for Processing
Performance of a Contract with you.
Purpose / Activity
To process subscription fees (Pro/Premium tiers) via Stripe.
Type of Data
Identity, Contact, Financial
Lawful Basis for Processing
Performance of a Contract with you.
Purpose / Activity
To run our talent index, matching algorithms, applications, and direct messaging features.
Type of Data
Identity, Contact, Role-Specific Profile Data
Lawful Basis for Processing
Performance of a Contract and our Legitimate Interests (facilitating production connections).
Purpose / Activity
To vet and verify professional accounts and process Child Account safeguarding documentation.
Type of Data
Identity, Contact, Corporate Data, Identification Records
Lawful Basis for Processing
Our Legitimate Interests (ensuring safety and strict safeguarding across the platform).
Purpose / Activity
To optimise app experiences, maintain uptime, and eliminate software bugs.
Type of Data
Technical, Usage Data
Lawful Basis for Processing
Our Legitimate Interests (maintaining a secure, high-performing platform).
5. How Your Data Is Disseminated and Shared
Because Casting Calls UK is an interconnected industry marketplace, your personal data is shared with other ecosystem participants based directly on your account type and configuration:
Talent to Industry: Your professional profile data, headshots, showreels, and credits are accessible via our Talent Directory index to verified Casting Professionals, Agents, and Production Companies.
Privacy Control: You maintain absolute control over the visibility of your personal and professional records. You can adjust your level of exposure or hide specific details from public directories at any point via your Account Settings dashboard on appcastingcalls.uk.
Third-Party Service Processors: We share data with essential cloud service infrastructure partners to keep the application running smoothly.
Stripe: For handling encrypted continuous payment authorities.
Cloud Infrastructure Providers: For secure database hosting, video/audio encoding, and asset distribution across the UK.
6. Data Security and Retention
6.1 Data Retention Framework
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or billing reporting duties.
6.2 Cancellation and Account Deletion Metrics
Subscription Cancellation: If you cancel a premium membership tier, your commercial billing data remains on file within Stripe for statutory tax compliance reasons, but your profile configuration updates to reflect your downscaled account limits at the next renewal date.
Full Deletion ("Right to be Forgotten"): If you request a full account deletion via your settings dashboard, your public directory presence, headshots, media records, and applications are immediately scrubbed from our active live search indexes. Backup records held within our secure system mirrors will automatically purge completely within 30 days.
7. Your Legal Rights Under UK GDPR
As a data subject, you hold powerful statutory protections under UK data law. You have the right to:
- Request Access (Subject Access Request): Receive a digital copy of the personal data we hold about you.
- Request Rectification: Compel us to correct any incomplete or inaccurate profile details instantly.
- Request Erasure: Ask us to permanently delete your entire account record if there is no overriding legal or contract-billing reason for us to maintain it.
- Object to or Restrict Processing: Object to automated sorting or ask us to temporarily suspend how your data is processed.
- Data Portability: Request a structured, machine-readable export of your profile information.
To exercise any of these rights, contact us directly at support@castingcalls.uk. We do not charge a fee to respond to your request and will process all valid enquiries within one calendar month.
8. Complaints to the Regulator
You have the absolute right to make a formal complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority responsible for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your technical issues or data concerns directly before you approach the ICO, so please reach out to our team first.
9. Corporate Identity and Official Support
For data protection enquiries, support tickets, or formal privacy notices, please contact us via our verified channels:
Corporate Identity and Official Support
Corporate Entity
CASTING CALLS UK LTD
Company No.
15807876
Registered Office
Bartle House, 9 Oxford Court, Manchester, M2 3WQ
Contact
support@castingcalls.uk