How billing, renewals and receipts work
Plans renew automatically on the same day each cycle. Every successful charge triggers a receipt emailed by Stripe to the address on your account.
3 min readAccount & Billing
Who this applies to
All paid members.
Step by step
- 1Your renewal date is shown in Dashboard → Settings → Billing.
- 2Stripe emails a receipt within minutes of each successful charge.
- 3You can download past invoices from the Stripe customer portal (link is in Billing).
Helpful notes & tips
- If your card is due to expire, Stripe emails you a few days before the next charge — update it in Billing to avoid interruption.
- Add support@castingcalls.uk and the Stripe receipt domain to your safe senders so receipts don’t end up in spam.
Common issues
- Didn’t receive a receipt: check spam; if it’s genuinely missing, email support and we’ll resend it.
- Charge didn’t go through: Stripe retries failed charges over a few days and emails you. Your plan stays active during the retry window.
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