How long support usually takes to reply
Most tickets get a human reply within 48 hours on working days. Billing and account-lockout issues are prioritised.
1 min readSupport & Tickets
Who this applies to
Anyone who’s opened or is about to open a ticket.
Step by step
- 1Open your ticket as normal.
- 2Expect an email reply within 48 working hours.
- 3If you haven’t heard back after that, reply to your original email (don’t open a new ticket).
Helpful notes & tips
- Weekend tickets are picked up on Monday morning.
Common issues
- Reply delay spikes during new feature launches. We’ll always catch up — please be patient.
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If this article didn’t fully answer your question, open a support ticket or email us directly — we reply within 48 working hours.