What information to include in a support request
Good tickets get faster answers. Here’s what we usually need.
2 min readSupport & Tickets
Who this applies to
Anyone writing a ticket.
Step by step
- 1What you were trying to do (one short sentence).
- 2What actually happened (one short sentence).
- 3Any error message, word-for-word.
- 4The page URL, your browser, and your device (our form captures the URL automatically).
- 5A screenshot if the issue is visual.
Helpful notes & tips
- Screenshots with the whole browser frame visible are more useful than cropped ones.
Common issues
- Vague tickets pingpong a lot — specifics in the first message save days.
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