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Support & Tickets
How tickets work, what to include, and reply times.
4 articles
- 2 min read
How to open a support ticket
Tickets are the fastest way to reach us — they land directly in our support queue.
Read article - 2 min read
How to track your support ticket
Ticket replies land in two places: your in-platform Messages inbox and the email on your account. Use whichever you check first.
Read article - 1 min read
How long support usually takes to reply
Most tickets get a human reply within 48 hours on working days. Billing and account-lockout issues are prioritised.
Read article - 2 min read
What information to include in a support request
Good tickets get faster answers. Here’s what we usually need.
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Can’t find what you need?
Open a support ticket and we’ll reply to your email within 48 working hours.